Making characters? Not interesting.
Making characters gay and changing the orientation of current characters? Oh yeah we're LGBT bedfellows.
Do something important to the game? No, let's change the name from McCree to the horrible Cassidy. Why? Because that name might hurt the feelings of the abused.
Make PVE free for owners of the first Overwatch? No, we don't give beta testers anything but a jester skin who have been playing the game for 6 years.
Make the game normal so that there will be a desire to donate? No better just let's make a set of 3 skins that cost like 3 battle passes and outsource the development of the game and skins.
Let the old guys come back and fire people who don't know that before developing games you should at least play them. Aaron Keller is the worst thing that ever happened to Overwatch.
P.S I've been playing this game since 2017.