it's a cute game but... i started that game.. played a little and after 1h playtime i still can't save. I tried to figure out why but i can not find a reason.. so everytime i start the game again... i am right back in the beginning. What can i do? can you guys fix this or give me my money back if you can't fix it??

it's a cute game but... i started that game.. played a little and after 1h playtime i still can't save. I tried to figure out why but i can not find a reason.. so everytime i start the game again... i am right back in the beginning. What can i do? can you guys fix this or give me my money back if you can't fix it??