Here is a copy of my emails going back and forth with the tech department. I am very sorry about this, very sorry! I will give and replace all that I can to get you back to where you were at least the materials needed and dinos. I on one hand understand what he is saying however to wipe my mf'ing server and not explain or ask is unexceptable. I take my car to the mechanic and if I need my ♥♥♥♥♥♥ flushed or even the air cleaner, what do they do they call me to ask if this is okay! I should have been given options.

I will be working to get this going and stable but I cannot say I am sorry enough. Labor day weekend and this ♥♥♥♥, morans

Is there a reason why my ping is 143? With removing all the mods that means that I am going to be pleasing a lot of mad people with all their stuff removed from the server, all their builds? All my adjustment I mad thus far? Honestly I should be getting paid instead of me paying you for our time wasted. As I am typing I want to see if I understand correctly basically you wiped out the server? I have been down for 2 days and now we lost everything?

This is on going and not what I imagined with a highend server as you refer to company as.





On Sep 2, 2016 10:06 PM, "Nitrado Support" <[email protected]> wrote:
Hello Kristy,

Thank you for your support request.

We have noticed you appear to be using quite an extensive list of mods with ARK:SE.

We have also noticed that your gamesave file size is larger than normal and this can be indicative of corruption.

When we connected we also received a lost connection/timeout from your server.

For testing purposes, we have removed all mods from your server, restored to a the latest uncorrupted gamesave and performed a restart.

This has successfully allowed us to connect to your server.

Due to the recent update in ARK:SE, many of the mod developers have not had the chance to release updates to their mods that make them compatible with the latest version of ARK.

We suspect that one or more of your mods may be causing conflicts within the server.

We suggest that you try adding the mods in small groups or one by one with server starts in between to diagnose which mod it is that is causing the conflicts.

Below is a list of mods that were installed on the server:

570371714,515417171,538986229,519998112,539464369,558651608,618916953,646210312,670764308,702828089,572277026,566885854, 630601751,561820195,566887000


09/03/2016 02:50 - [email protected] wrote:
Support-Ticket: Website nitrado.net
-----------------------
Datum...: Sat, 03 Sep 2016 02:50:29 +0200
Username: gporgie78
UserID..: 1052165
Name....: Kristy
IP......: 173.91.248.97
Language: usa
E-Mail..: [email protected]

All Services:

ID 1553330: Publicserver 10 Slots / ni1052165_1 / 85.190.158.91:15000 @ usny068
ID 1553340: Publicserver 10 Slots / ni1052165_2 / ARK: Survival Evolved / 85.190.159.22:24000 @ usmi004 / WIN @ usmi013


Subject: CANNOT log in

MESSAGE
-----------------------
1. can't see the server on the ark list to connect
2. got in once and crashed
3. cannot log in at all or anyone on the server

I have no clue what is happening and why this keeps happening.

Kristy