Counter-Strike 2

Counter-Strike 2

1,128 ratings
Fixing various game crashes
By berend
This guide will attempt to help users who have issues with their game randomly crashing. Black screens, crashing at loading screens or crashing randomly when playing a match. I will try to provide you with most known fixes so you can easily fix the issue yourself.

Seeing many people in the Steam discussions daily asking for help I thought it would be easier to sum up most known fixes for this issue.
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Introduction
I can't promise to fix all crashing issues however I will try to sum up the most common fixes. Use this guide from top to bottom as most easy and common fixes are tried first.

My other guides in this series
This guide is part of a series in which I try to combat all of Counter-Strike: Global Offensive most common issues and provide you with the most common solutions.
https://steamproxy.com/sharedfiles/filedetails/?id=2212356972
https://steamproxy.com/sharedfiles/filedetails/?id=1907675935
https://steamproxy.com/sharedfiles/filedetails/?id=1911087875
https://steamproxy.com/sharedfiles/filedetails/?id=2203437337
Getting started
"Did you try turning it off and on again"? Before you do anything always reboot your system. Many issues are fixed by simply restarting your computer.

Reboot and validate game files
If that does not work try to validate your game files:
  1. Go to your Steam Game Library
  2. Right click on Counter-Strike: Global Offensive
  3. Click properties
  4. Navigate to the local game files tab
  5. Click verify integrity of game files
Any missing files will be reacquired, depending on how much is missing this can take a while. Once this is done reboot your system again and check if this solved the issue.

Small fixes
Before we start running default settings and perhaps dive deeper into cleaning your system and check out what is running on it, there are a few very simple and small fixes which worked for many people. Some seem obvious, some seem kinda weird, yet I suggest you try them.

Disable d3d9ex
Since not that long ago it is enabled by default, you can disable this by adding -disable_d3d9ex to your launch options.

Disable joystick
The game offers joystick support, which is great but people have been reporting both FPS issues and game crashes pretty much since the start. You can disable that by adding -nojoy to your launch options.

Disable multicore rendering
On some (older) system multicore rendering can cause some issues, go to your video settings in game and try disabling it.

Disable html motd
A very old and perhaps outdated fix, yet I still felt like it was worth including.
  1. Go to your Counter-Strike: Global Offensive launch options as previously described
  2. Add +cl_disablehtmlmotd 1
This can also be achieved by changing your config, but this works fine for testing as well.

Disable full screen optimization
Navigate to your installation folder again (as previously described), right click on the csgo.exe file and click properties. Open the compatibility tab and select disable full screen optimization.
Running default settings
Over time we as players try out a lot of settings, launch options and autoexecs, we may copy paste some stuff in console or load other people their configs. This might cause some issues in the long run, or perhaps some launch options are conflicting.

Backup and remove your custom config/autoexec
Before you continue it is important to make some backups, we do not want you to lose any custom settings and at the same time we want to run the game on most default settings, perhaps something in your config is causing problems.

It could be that your config files are either placed in your CS:GO cfg folder, or attached to your user account. To make sure I recommend you check both places described below!

First, at your game installation.
  1. Go to your Steam Game Library
  2. Right click on Counter-Strike: Global Offensive
  3. Click properties
  4. Navigate to the local game files tab
  5. Click browse local files
  6. Open the csgo folder
  7. Rename or backup and delete the cfg folder

Now to check your userdata:
  1. Go to your steam installation folder (default location is C:\Program Files(x86)\Steam)
  2. Open the userdata folder
  3. Open the folder with your account ID. Your account ID can be find in your profile URL or at the top of the page when you click on your name at the top right and go to account settings.
  4. Open the folder called 730
  5. Open the local folder
  6. Rename or backup and delete the cfg folder
If you rename or delete the folder, the next time you launch your game it will create the folder again with all the default settings. If it turns out this did not improve anything you can move/rename back your own CFG folder.

Remove launch options
Launch options are extra parameters added when csgo.exe is executed in order to make changes to the game, while some are useful, some are not and there is a lot of outdated and incorrect information out there. For the sake of testing I suggest you remove them all.
  1. Go to your Steam Game Library
  2. Right click on Counter-Strike: Global Offensive
  3. Click properties
  4. Click set launch options
  5. Remove all launch options

Let the game determine settings
Like the previous step, navigate to your launch options, add -autoconfig and save. This way you allow the game to detect settings for your system, remember to remove the launch option afterwards.

Run the game in safe mode
If that still did not work remove the -autoconfig launch option again and add instead -safe. This way the game will run with the minimal video settings, if this works we know it is something related to those.
Advanced fixes
Disable shader pre-caching on steam
Pre-caching can be very useful in many cases and I won't dive deeper into what exactly it does other than the fact it might still cause your game to crash.
  1. Click on steam at the top right and press settings.
  2. You see a settings popup with "Shader Pre-Caching", click!
  3. Uncheck the box (Should be only one there)
  4. Save and exit steam entirely!
  5. Login back into steam and try again.
Repairing and reinstalling
It might be that steam itself is not working properly, or something in your game is completely corrupt that even validating the files won't work.

Reinstall the game completely
Consider reinstalling your game completely, if you have an SSD in your system, install the game on your SSD, not HDD - preferably on the same disk as windows is installed (C:\). I know, it takes time, it might be a hassle but it can still fix it and help isolate the problem, you want to be sure you tried everything at every step!

Repair Steam
Steam is always running in the background with multiple services, corrupt files are known to cause issues with VAC, FPS and even crashes.

Taken from the steam support page:
Repair the Steam Service
The error may also indicate a Steam service failure. Please try repairing the Steam service:
  1. Exit Steam.
  2. Click Start > Run (Windows Key + R).
  3. Type the following command: "C:\Program Files (x86)\Steam\bin\SteamService.exe" /repair
  4. Launch Steam and test the issue again.
Note: This command requires administrator privileges and may take a few minutes. If you have installed Steam to another path, please replace C:\Program Files (x86)\Steam with the correct path.

Reinstall Steam
If this still not works, you can try reinstalling steam. Taken from this support article you can reinstall steam without losing all your games.

The Steam installer can be downloaded here: (http://steamproxy.com/steamstore/about/) and reinstalled to the same location where it is already installed.

This may fix potential issues with Steam client and service files. Installing into same location will preserve all installed games.

WARNING! Uninstalling Steam through any other method will delete all game and userdata content.
Windows
We have tried most fixes related directly to the game. Still, it might be your OS that is actually causing the problem, or even other software installed on your computer.

Update Windows
Keeping your system up to date is always a good idea and when you are slacking behind on a lot of updates this might cause issues.
  1. Press the windows start key
  2. Type Update
  3. Click on Windows updates
  4. Check and install any updates
  5. Reboot Computer
  6. After rebooting keep repeating this until there are no updates left.

Disable anti-virus
Especially when using windows 10 custom anti-virus software is not required, windows defender will do just fine. Virus scanners are known to do all sorts of things in the background and even monitor network activity to cause delays, weird freezes and crashes. Try disabling it and/or removing it completely.

Overclocking
Once, at a time when I did not have a proper graphics card. I was using my integrated graphics to try and run the game. It would work barely so I tried overclocking it (CPU), even the smallest overclock caused the game to crash at either map load, or very shortly after. If you have done any of that, try running the game without it. I haven't found a way to make overclocking work at all on that machine, perhaps some can, for now just disable.

Update / Remove and reinstall all drivers
It is possible that you require to update your drivers or perhaps something went wrong while updating in the past, to make sure your drivers are up to date and not corrupt you are best to reinstall them.

For your Graphics card use DDU - Display Driver Uninstaller[www.guru3d.com] to properly remove any drivers on your computer. Make sure you read the information on the website and perhaps make a system restore point just to be safe. After you reboot your system download the proper drivers below.
It is possible you opted in to beta changes (Testing version) and this might have unexpected and undesirable effects. Disable any sort of beta testing.

Clean up your PC
Download CCleaner[www.ccleaner.com] and install it, be careful what you select during the installation because it might install other software if you do not deselect it. Once you installed it run the program and use both the cleaner and registry. Clean up all the files and faults it finds.

Alternatively you can use Malware Bytes[www.malwarebytes.com] to scan your PC for any malware or virus and remove them. Be careful you make sure both CCleaner and Malwarebytes do not keep running in the background once you are done, either remove them completely or find the proper settings.

Disable useless software on startup
It is great that you can run software on PC startup, but a lot of software does this by default and might keep running in the background doing things while you are playing and perhaps causing it to crash (or randomly minimize).
  1. Right click on your task bar
  2. Click on open task manager
  3. At the bottom click on More details (If required)
  4. Go to the startup tab
  5. Disable any software you installed and does not need to run when you boot your PC.

Monitor your hardware
Besides software, it could actually be your hardware having issues, there is different software to monitor your hardware performance such as MSI Afterburner[www.msi.com] or Speccy[www.ccleaner.com].

While playing, look what is happening to your components, whenever your game crashes perhaps your hardware is at its limit and thus crashing your game (overheating for example)

Repair your windows
Perhaps some of your windows files are corrupt, you could completely re-install your system but I recommend you do that only as a last resort when nothing else seem to work, unless you are tired of all my fixes at this point (understandable) ;).
  1. Open the windows start menu
  2. Type cmd
  3. Open the windows command prompt as administrator
  4. Type sfc /scannow and press enter
It might tell you it cannot repair corrupted / damages files, if so you can try also running the following command:
  1. Open the windows start menu
  2. Type cmd
  3. Open the windows command prompt as administrator
  4. Type DISM /online /cleanup-image /restorehealth and press enter

If this still does not work, or it says it cannot repair anything you might consider reinstalling your windows.
Nothing works
If nothing works and you have tried everything try creating a discussion post in the community. Perhaps there are some very specific fixes for your system not included in this guide or another user who has the same problem has knowledge of other possible solutions.

To make it easier for us to help you we ask you kindly to provide us with the following information:
  • Does it happen in other games?
  • Since when did this start happening?
  • Did you make any changes to your computer, drivers or OS lately?
  • Post all of your computer specifications! It is hard to help if we do not know what components you have.
  • Perhaps you tried something not included in the guide, tell us.
  • If you skipped some part of the guide for whatever reason tell us too, perhaps we can help you with explaining how to do it and what exactly it is used for.
Feedback
Did I miss something? Did I get something wrong? Or perhaps something is not clear enough in your opinion? Feel free to comment suggestions, I am no expert on this topic but just see a lot of issues and fixes being posted. I would love to keep updating the guide with more and more possible solutions or remove those which aren't fixing anything anymore.

Thanks for reading! I have more guides planned on various topics so feel free to give me any recommendations!

See you in the Counter-Strike: Global Offensive Steam Discussions! :)

Thanks to t!red for feedback and suggestions.
316 Comments
NiKo! 14 Apr @ 12:31pm 
+ rep
Azexe 29 Dec, 2022 @ 6:48am 
+ Rep
berend  [author] 29 Dec, 2022 @ 5:10am 
Yeah I used to delete them at first but it gets tiresome
The_Doggo 29 Dec, 2022 @ 2:00am 
wow thats a lot of reported comments
M.Jackson Peek // Monji Boubaker 11 Jul, 2022 @ 9:49am 
RUS: Выберите что то одно из этого списка и напишите в моём профиле, отвечу тем же!
ENG: Choose the one that's on the list and write in my profile, I will answer the same
+Rep
+rep Clutch King
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+rep ak 47 god
+rep SECOND S1MPLE
+rep relax teammate
+rep Killing Machine
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+rep kind person
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+rep nice profile
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+rep very nice and non-toxic player
+rep nice flicks
+rep king deagle
+rep best
Dzey5on 12 Jul, 2021 @ 12:52pm 
RUS : Выберите что то одно из этого списка и напишите в моём профиле, отвечу тем же!
ENG: Choose the one that's on the list and write in my profile, I will answer the same!
GER: Such dir eine Sache aus der Liste aus und schreib es unter mein Profil und ich mache es auch bei dir
+rep
+rep gg wp
+rep EZ game
+rep non toxic veri veri good player
+rep glock-18 burst mode king
+rep nice tec-9 rush B
+rep deagle spray master :P
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+rep Good taktiker on mirage
+rep MP5 tryharder :D
+rep entry fragger
+rep easy game
+rep skilled
+rep born to do 360 headshots
Yoka 11 Jul, 2021 @ 12:00pm 
:csgox::csgox::csgox:!REP FOR REP INSTANTLY! :csgox::csgox::csgox:
ENG: Copy&Paste one of these OR write whatever you want and I will rep you back. i am online now
RU: Скопируйте и вставьте один из них ИЛИ напишите всё, что хотите, и я отвечу вам тем же. Я сейчас в сети

+rep Great Aim
+rep GG
+rep Leader
+rep ONE TAP MACHINE
+rep Clutch King
+rep Clutchmeister
+rep insane peek
+rep god flicks
+rep 1Tap Only
+rep AK-47 GOD
+rep One shot, one kill. No luck, just skill
+rep Top Player
+rep Thx for carry
+rep destroyed faceit
+rep Epic Comeback
+rep Good Teammate
+rep Friendly Person
+rep 300 iq
:csgo_dead::csgo_dead::csgo_dead::csgo_dead:
rydzyk fizyk 4 Jul, 2021 @ 10:33am 
RUS: Выберите что то одно из этого списка и напишите в моём профиле, отвечу тем же!
ENG: Copy&Paste one of these OR write whatever you want and I will rep you back
TR : Aşağıdakilerden birini seç ve profilime yapıştır. Ben de sana aynısını yapacağım.
+rep Great Aim
+rep GG
+rep Leader
+rep ONE TAP MACHINE
+rep Clutch King
+rep Clutchmeister
+rep insane peek
+rep god flicks
+rep 1Tap Only
+rep AK-47 GOD
+rep One shot, one kill. No luck, just skill
+rep Top Player
+rep Thx for carry
+rep destroyed faceit
+rep Epic Comeback
+rep Good Teammate
+rep Friendly Person
+rep 300 iq
+rep great teammate
+rep team leader
+rep wp
+rep nice profile
rydzyk fizyk 4 Jul, 2021 @ 10:33am 
RUS: Выберите что то одно из этого списка и напишите в моём профиле, отвечу тем же!
ENG: Copy&Paste one of these OR write whatever you want and I will rep you back
TR : Aşağıdakilerden birini seç ve profilime yapıştır. Ben de sana aynısını yapacağım.
+rep Great Aim
+rep GG
+rep Leader
+rep ONE TAP MACHINE
+rep Clutch King
+rep Clutchmeister
+rep insane peek
+rep god flicks
+rep 1Tap Only
+rep AK-47 GOD
+rep One shot, one kill. No luck, just skill
+rep Top Player
+rep Thx for carry
+rep destroyed faceit
+rep Epic Comeback
+rep Good Teammate
+rep Friendly Person
+rep 300 iq
+rep great teammate
+rep team leader
+rep wp
+rep nice profile
rydzyk fizyk 4 Jul, 2021 @ 10:33am 
RUS: Выберите что то одно из этого списка и напишите в моём профиле, отвечу тем же!
ENG: Copy&Paste one of these OR write whatever you want and I will rep you back
TR : Aşağıdakilerden birini seç ve profilime yapıştır. Ben de sana aynısını yapacağım.
+rep Great Aim
+rep GG
+rep Leader
+rep ONE TAP MACHINE
+rep Clutch King
+rep Clutchmeister
+rep insane peek
+rep god flicks
+rep 1Tap Only
+rep AK-47 GOD
+rep One shot, one kill. No luck, just skill
+rep Top Player
+rep Thx for carry
+rep destroyed faceit
+rep Epic Comeback
+rep Good Teammate
+rep Friendly Person
+rep 300 iq
+rep great teammate
+rep team leader
+rep wp
+rep nice profile