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Sandbox, massive multiplayer, plenty of weapons, a quest-led storyline - this should be my ideal game. And it almost is.

Forget the terrible character acting and the embarassingly poor voiceovers. Those can be ignored easily enough. You can also forgive the occasional bugginess ... for a game this big there's always going to be something. Their hardware is a pain too because the lag is truly horrible.

But the real problem is Trion. They are as responsive as a dead cat. Truly awful customer service. Online tech support only for premium customers and I've got a nice collection of emails saying "your ticket has been in a queue for 90 days now. by now you may have found an alternative solution to your problem so we are going to close it" 90 days!

Enjoy the game. It's good. But need any support? Don't waste your breath. They are terrible and I won't buy another Trion game.