Ban for nothing

I was banned by the patrol in the game counter strike global offensive
An interesting case is when I didn't use cheat codes, didn't play on this account with cheat codes..
My friend was already disbanded and sent a letter of apology.
I invested 60,000 rubles in this topic,and as a result,because of an error, because of these holes in the Incentive, many normal people suffer..
I don't understand what this is about, I hope they start working normally.
All my messages in tickets are answered by a ♥♥♥, I no longer see the point of even being part of this community if honest players get bans just like that..