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The Valve Anti-Cheat system is only enabled on servers with the secured shield logo and only Valve has the ability to VAC ban a user. While server admins may choose to ban players from playing on their specific servers, they do not have the ability to VAC ban players. The VAC system is automated and contacting Steam Support to report cheaters isn't necessary. Valve has a zero-tolerance policy for cheating and will not lift VAC bans under any circumstances.