If your wheelie bin was presented correctly at the time of collection, but has been missed, you can report it to us after 5pm of the scheduled collection day.

A missed collection must be reported within three working days of the scheduled collection. Missed bins not reported within three working days will not be picked up until the next scheduled collection day.

Biffa will review collection information and the CCTV footage from the vehicle. They will check if there is a valid reason your bin wasn’t emptied.