Technical Support Specialist
ABC Tech Solutions, Bangalore
March 2020 – Present

Provided first-line support for hardware and software issues, resolving 90% of cases within the first contact.
Diagnosed and troubleshot issues related to operating systems, applications, and network connectivity.
Assisted in the implementation and maintenance of IT infrastructure, including servers, workstations, and networking equipment.
Developed and updated technical documentation and knowledge base articles to improve support efficiency.
Conducted training sessions for new hires and end-users on various software applications and IT policies.
Technical Support Associate
XYZ Infotech Pvt Ltd, Hyderabad
June 2017 – February 2020


CompTIA A+ Certification
Issued: January 2018
CompTIA

Cisco Certified Network Associate (CCNA)
Issued: June 2019
Cisco

Microsoft Certified: Azure Fundamentals
Issued: October 2021
Microsoft


Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues.
Customer Service: Strong ability to handle customer inquiries and provide effective solutions.
Network Configuration: Experience with network setup, configuration, and management.
Operating Systems: Knowledge of Windows, Linux, and macOS environments.
Remote Support Tools: Skilled in using remote desktop tools like TeamViewer, AnyDesk, and Microsoft Remote Desktop.
Documentation: Ability to create and maintain comprehensive technical documentation and user guides.
Communication: Excellent verbal and written communication skills for effective interaction with clients and team members.
Problem-Solving: Adept at identifying issues quickly and implementing appropriate solutions.

Bachelor of Technology (B.Tech) in Computer Science
XYZ University, Hyderabad
Graduated: May 2017