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Pepsi's Kendall Jenner-Joins-a-Protest Ad Sparks Backlash
See Kendall Jenner in Her New Pepsi Ad
But a majority of people who weighed in on the ad on social media disagreed. Through 5 a.m. ET today, 77% of digital content engagement around the phrase "tone-deaf" mentioned both Kendall Jenner and Pepsi, according to marketing technology company Amobee, which monitors digital content.
The spot was created by PepsiCo's in-house content creation arm, Creators League Studio. The studio's business model is to bring in writers, art directors, cinematographers and other talent on an as-needed basis. Credits on the Kendall Jenner ad include Pete Kasko as creative director, Michael Bernard as director, and film production by Picture Farm. The studio is overseen by Brad Jakeman, president of PepsiCo's global beverage group; and Kristin Patrick, senior VP-global brand development.
"Pepsi was trying to project a global message of unity, peace and understanding. Clearly we missed the mark, and we apologize," the brand said in a statement. "We did not intend to make light of any serious issue. We are removing the content and halting any further rollout. We also apologize for putting Kendall Jenner in this position."
Pepsi had stood by the widely mocked ad as recently as last evening when the brand issued a statement saying that the global ad "reflects people from different walks of life coming together in a spirit of harmony, and we think that's an important message to convey."
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