Ripple In Dirac Sea has been removed from purchase and delisted, but the store page remains visible to players who already own the game, and the game remains in your Steam library. Regarding the latest developments on refunds, we would like to provide the following information:

After multiple communications with the Steam official team, Steam platform indicated they cannot provide an unconditional refund channel for all players. Currently, refunds can only be processed according to Steam's standard refund policy: players with less than 2 hours of playtime and who purchased within the last 14 days can directly request a refund through Steam. To do so, open the Steam client, click "Help" in the upper left corner, select "Steam Support", find Ripple In Dirac Sea and choose "I would like a refund".

For players who purchased the game on Steam but don't meet Steam's standard refund conditions, we also support refund compensation requests, and the game will remain in your library. To request a refund, please contact [email protected] and provide your Steam purchase order proof as specified below. We will verify and process your refund as soon as possible after receiving your email.

This refund process involves players from different regions. The refund processing period is 30 days from the date of this announcement, with a deadline of April 3, 2025, 23:59 (UTC+8). We cannot process refund emails received after the deadline. This refund channel only supports Alipay (mainland China users only) and PayPal (other users). As these refunds require manual developer review, the processing time may be longer, so please be patient.

————————————————
To ensure your purchase record is valid, please forward the confirmation email sent by Steam after purchasing Ripple In Dirac Sea (with subject "Thanks for your Steam purchase!") to our email [email protected], and name the email "Ripple In Dirac Sea Purchase Proof + Steam Account Name". If you cannot provide this original email as purchase proof, we cannot process your refund request due to transaction security concerns.

Email Subject: Ripple In Dirac Sea Refund Request + Steam Account Name
Email Content:
Part I. Steam Account Information
(1) Steam Account Name
(2) Bound Email: [email protected]

Part II. PayPal Recipient Account Information
(1) Name
(2) PayPal username
(3) Mobile Number
(4) Email

Please note that users receiving refunds via PayPal may need to pay associated transaction fees when receiving the refund amount. We appreciate your understanding.
————————————————

Thank you again for your understanding and support!
Kunpan Games